Multiple Choice Flashcards on 03 Chartered AI Business Professional - CAiBP /...

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Flashcard Practice Chartered AI Business Professional - CAiBP Multiple Choice

During a security review after a support-data exposure incident, a company wants to analyze ticket text with AI to identify complaint categories. The text includes account numbers, health-related notes, and employee comments copied from internal systems. What should the team do before using the text?

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Classify the text as internal because it came from support systems, then analyze monthly aggregates. Assess sensitivity, minimize identifiers, set access controls, and document permitted use. Convert tickets to a spreadsheet and restrict downloads, then allow broad analyst access. Proceed if names are not used as labels, because topic extraction analyzes patterns rather than identities.

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